Help Desk Technician
Desktop Support Technician Job Details Job Location Park Ridge - Park Ridge, NJ Description Do you love candy and snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you're looking for! At PIM, we make the brands you love.
Our portfolio of products, from Welch's Fruit Snacks to Sun-Maid Chocolate Raisins and Sour Jacks Sour Candies are enjoyed by millions of consumers every day.
And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment.
At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.
We are looking for a Desktop Administrator interested in starting a SWEET career as part of our IT team at PIM's Headquarters in Park Ridge.
JOB OVERVIEW Desktop Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems.
This person will work with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.
DUTIES AND RESPONSIBILITIES1.
Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner2.
Provide support to onsite and remote PIM Brands users relating to both hardware and software problems 3.
Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location4.
Assist in performing necessary upgrades and configurations to support business growth5.
Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate6.
Assist other IT team members in project work where needed7.
Provide both oral and written status updates to management8.
Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner9.
Possible travel to our Somerset location for coverage when necessary10.
Other duties as assigned by management11.
Work outside of normal business hours may be required based on project requirements or urgent business needs Qualifications PHYSICAL DEMANDS/ ESSENTIAL JOB FUNCTIONSStanding, walking, sitting, bending, reaching, kneeling and crouching.
Manual dexterity of hands and fingers to handle or feel objects, tools and controls.
Lifting and moving of objects weighing up to 75 lbs.
Reasonable accommodations will be evaluated and considered to enable an individual to perform the essential job functions.
WORK ENVIRONMENT Job will generally be performed in the Park Ridge office building.
Professional comportment and business casual attire are expected at all times.
EDUCATION, EXPERIENCE AND TRAININGo Bachelor's Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferredo Experience supporting Windows operating systems in an enterprise environment requiredo Experience supporting iOS and Android mobile devices requiredo Experience supporting Macs is a pluso Self-directed with an ability to work both independently and cross-functionallyo Superior written, oral communication and presentation skills with experience communicating effectively with all levels of managemento Ability to organize, prioritize, and follow up independentlyo In-depth knowledge of support methodologies and principleso Excellent customer service skillso Strong desire to learn new systems and technologieso Extremely high level of written and verbal communication skills; ability to document ideas concisely and quicklyo Ability to communicate technical information clearly to non-IT associates, in a positive and constructive mannero Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environmento Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on eacho Ability to take ownership of an issue or project and the dedication to see it through to completiono Ability to work independently and make timely decisions in alignment with business goals Recommended Skills Analytical Business Requirements Customer Demand Planning Customer Service Fine Motor Skills Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
Our portfolio of products, from Welch's Fruit Snacks to Sun-Maid Chocolate Raisins and Sour Jacks Sour Candies are enjoyed by millions of consumers every day.
And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment.
At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise.
We are looking for a Desktop Administrator interested in starting a SWEET career as part of our IT team at PIM's Headquarters in Park Ridge.
JOB OVERVIEW Desktop Technician will be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems.
This person will work with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.
DUTIES AND RESPONSIBILITIES1.
Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner2.
Provide support to onsite and remote PIM Brands users relating to both hardware and software problems 3.
Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location4.
Assist in performing necessary upgrades and configurations to support business growth5.
Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate6.
Assist other IT team members in project work where needed7.
Provide both oral and written status updates to management8.
Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner9.
Possible travel to our Somerset location for coverage when necessary10.
Other duties as assigned by management11.
Work outside of normal business hours may be required based on project requirements or urgent business needs Qualifications PHYSICAL DEMANDS/ ESSENTIAL JOB FUNCTIONSStanding, walking, sitting, bending, reaching, kneeling and crouching.
Manual dexterity of hands and fingers to handle or feel objects, tools and controls.
Lifting and moving of objects weighing up to 75 lbs.
Reasonable accommodations will be evaluated and considered to enable an individual to perform the essential job functions.
WORK ENVIRONMENT Job will generally be performed in the Park Ridge office building.
Professional comportment and business casual attire are expected at all times.
EDUCATION, EXPERIENCE AND TRAININGo Bachelor's Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferredo Experience supporting Windows operating systems in an enterprise environment requiredo Experience supporting iOS and Android mobile devices requiredo Experience supporting Macs is a pluso Self-directed with an ability to work both independently and cross-functionallyo Superior written, oral communication and presentation skills with experience communicating effectively with all levels of managemento Ability to organize, prioritize, and follow up independentlyo In-depth knowledge of support methodologies and principleso Excellent customer service skillso Strong desire to learn new systems and technologieso Extremely high level of written and verbal communication skills; ability to document ideas concisely and quicklyo Ability to communicate technical information clearly to non-IT associates, in a positive and constructive mannero Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environmento Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on eacho Ability to take ownership of an issue or project and the dedication to see it through to completiono Ability to work independently and make timely decisions in alignment with business goals Recommended Skills Analytical Business Requirements Customer Demand Planning Customer Service Fine Motor Skills Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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